Looking to buy or sell your car, motorbike, boat or caravan? Expand your market with interstate car transport.
Why not make full use of today's biggest selling tool, the internet. We all know that in this day and age that if you are looking to buy or sell a motor vehicle, the internet is the place to be. With the increase of online market places and auction sites you can expand your market Australia wide regardless of whether you are buying or selling.
How? I hear you ask.
Have Automoves partner you in securing that deal of a lifetime on your dream vehicle.
Automoves are here to supply you with the best interstate vehicle transport solutions available, letting you confidently sell your car interstate or getting your new pride and joy home safe and sound.
For personal advice and a competitive quote talk to one of Automoves customer service team on 1300 028 866.
Wednesday, July 21, 2010
Monday, May 31, 2010
Customer service... its easy really.
Today I was utilising a 3 party provider (sometimes it is unavoidable) a real industry giant. Boy did they run us around, I think my phone call tally to them today regarding the collection of 1 car was 6 calls. They promised to have a car collected before lunch and missed the target rescheduled for early afternoon missed that target too. Now you would have thought that once it started going south for them that they would have been proactive and stayed in touch with me, the client, but sadly not.
Me, I was talking to my client all day letting them know that while it had gone a little pear shaped, we were still in control and and working hard for them. After the car was collected I was happy to receive a call from the customer telling me that it was the confidence that we gave them in the first instance was why they had chosen us and they were happy we had backed it up today
Customer Confidence
I can't count the number of times that a customer has said to me or my team that they chose our service over one of our competitors because of our service. I hear all the time 'You gave me confidence over the phone so I chose your company', and at times we can be the more expensive option.
I comment all the time to the team that it doesn't matter if we are out priced on certain transport corridors by $20 or $30. I'll back our service every time, if we have a professional approach and give our customers confidence in our ability. We will maintain our competitive advantage because of our commitment to service.
Here's the catch though- if we build customer expectation we need to deliver on it. 99% Of the time this can be achieved with simple communication. If we stay in touch with our clients, especially when something goes amiss we can turn a negative into a positive and still have a happy client. The other 1% we may have to work harder but I firmly believe that it is worth every effort.
There will always be a small minority that feel that you have let them down and in some cases they may be right, however with a small amount of humility, most cases are resolvable. On the odd occasion that its not, what really matters is that you have made a reasonable effort to keep the customer satisfied.
All I know is that this is why we'll be a success.
Me, I was talking to my client all day letting them know that while it had gone a little pear shaped, we were still in control and and working hard for them. After the car was collected I was happy to receive a call from the customer telling me that it was the confidence that we gave them in the first instance was why they had chosen us and they were happy we had backed it up today
Customer Confidence
I can't count the number of times that a customer has said to me or my team that they chose our service over one of our competitors because of our service. I hear all the time 'You gave me confidence over the phone so I chose your company', and at times we can be the more expensive option.
I comment all the time to the team that it doesn't matter if we are out priced on certain transport corridors by $20 or $30. I'll back our service every time, if we have a professional approach and give our customers confidence in our ability. We will maintain our competitive advantage because of our commitment to service.
Here's the catch though- if we build customer expectation we need to deliver on it. 99% Of the time this can be achieved with simple communication. If we stay in touch with our clients, especially when something goes amiss we can turn a negative into a positive and still have a happy client. The other 1% we may have to work harder but I firmly believe that it is worth every effort.
There will always be a small minority that feel that you have let them down and in some cases they may be right, however with a small amount of humility, most cases are resolvable. On the odd occasion that its not, what really matters is that you have made a reasonable effort to keep the customer satisfied.
All I know is that this is why we'll be a success.
Welcome to our blog :-)
Hello and welcome!
This is our first ever blog and I am sure that over time it is going to mature. I certainly hope so with all the quality blogs out there on the [sic] internets.
Well what would we like to talk about?
Anything really but we'll try and focus on the car transport industry in Australia, customer service which is something we are passionate about and all the trials, tribulations and funny things that happen to us in this competitive industry.
We'd be really interested in your comments, feedback and suggestions for the blog and look forward to blogging to you all soon.
Don't forget to check us out at www.automoves.com.au
Stay safe on our roads.
Cheers from the team!
This is our first ever blog and I am sure that over time it is going to mature. I certainly hope so with all the quality blogs out there on the [sic] internets.
Well what would we like to talk about?
Anything really but we'll try and focus on the car transport industry in Australia, customer service which is something we are passionate about and all the trials, tribulations and funny things that happen to us in this competitive industry.
We'd be really interested in your comments, feedback and suggestions for the blog and look forward to blogging to you all soon.
Don't forget to check us out at www.automoves.com.au
Stay safe on our roads.
Cheers from the team!
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